Refund policy

🔄 Return & Refund Policy

Thank you for shopping with us! Please review our policy carefully before making a purchase.

❌ Returns

Due to the nature of our products and because we work with multiple suppliers, we do not accept returns or exchanges at this time.

All sales are considered final. 

💸 Refund Eligibility

We only offer refunds under the following circumstances:

  • Your item arrives damaged
  • Your order is lost in transit
  • Your order never got delivered

To be eligible for a refund:

  • You must contact us within 14 days of receiving your order
  • You must provide valid proof, such as:
    • Clear photos of the damaged item and packaging
    • Proof that the package was not delivered (if lost)

📩 How to Request a Refund

To request a refund, please contact us at prettynailboutiquewear@gmail.com with:

  • Your order number
  • A description of the issue
  • Photo or video evidence 

Once your request is reviewed and approved, your refund will be processed. 

⏳ Refund Processing Time

If approved, refunds will be issued to your original payment method within 5–10 business days.

⚠️ Additional Notes

  • We do not offer refunds for incorrect sizing, change of mind, or normal wear and tear
  • We are not responsible for delays caused by shipping carriers

💌 Need Help?

If you have any concerns about your order, feel free to reach out—we’re here to help!